Frequently Asked Questions

Have a question for us? Take a look through the answers below to the questions that we most frequently get asked. If you still can’t find an answer to your questions here, then we’d love to help. Just send us an email at between 10am – 5pm Sunday to Thursday, and one of our wonderful customer service team members will do what they can to give you the answers you need.

Shopping Online with us

  1. Can I cancel an order that I’ve already placed?
    If you’d like to cancel an order within 24 hours of placing it, please email us at with your order number and we’ll do what we can to help. If your order contains any personalization, then you may not be able to cancel as the personalisation process begins immediately. Please contact to check the status of your order.

  2. Can I add an item to my order?
    Once an order is submitted, we are unable to change it or add to it online – even if it’s still processing. If you’d like to purchase more items, we recommend placing a separate order online.

  3. Can I make any changes to my order?
    We try to process your order as fast as possible, which means that once an order has been submitted, we're unable to make any changes. However, you may be able to still cancel your order and place a new one instead. (excluding any personalized products). Contact us at and we'd love to see how we can help.

Exchange and Returns

  1. What is Gift Shed’s Return Policy?
    Refunds are permitted within 7 days and Exchange within 14 days from the date of purchase on full priced items with a receipt. Reduced items can be exchanged within 3 days with receipts. Refunds and Exchanges of defective items will be in accordance with ministry rules. All refunds will be made in the same mode of payment used in the original invoice.

  2. What do I do if I do not have a receipt?
    If you do not have the original receipt or proof of purchase, we will happily exchange at its current retail price, as long as the purchase meets the above criteria.

  3. What do I do if I have received a wrong product?
    If an item is faulty, wrongly described or different from the sample shown, then we will happily meet our legal obligations in accordance with Ministry rules, which may include refunding the purchase price and delivery charges, or providing a replacement product, provided the item is returned within a reasonable time.

  4. How can I refund or exchange a Gift Shed product?
    We want you to be happy, so if for any reason you are not satisfied, you’re welcome to bring full price items into our retail store located in Doha Festival City, Floor 1, Zone C within 7 days of the date of purchase for a full refund, or within 14 days for an exchange. Reduced items can be exchanged within 3 days. Remember to bring along a valid receipt and one of our Giftologists will be able to help you. All refunds, if applicable, will be made in the same mode of payment used on the original invoice. Returns cannot be accepted on personalised products unless the item is faulty. If a personalised item is faulty, our normal Returns policy applies.

  5. What do I do if I have received a faulty product?
    Please bring your product into our retail store in Doha Festival City mall where one of our Giftologists would love to help you. Alternatively, you can contact us at providing photos and proof of purchase, and we will do all we can to help. Refunds and exchanges of defective items will be in accordance with Ministry rules.


  1. Do you deliver in Qatar?
    Yes we do! All product orders placed by 3:00pm will be processed for next day delivery. Home gift wrapping services are subject to an additional home service fee charge of QAR 150, and must be booked and scheduled in advance.

  2. Do you ship internationally?
    No, we do not currently ship internationally.

  3. How long does it take to process an order?
    All product orders placed by 3:00pm will be processed for next day delivery.

  4. How do I know when my advance order is ready?
    Once your order is ready for collection in store, we’ll send you an email or a text message to let you know.

  5. Why have I only received part of my order?
    Occasionally, we run out of stock of some items. If you have ordered an item that is out of stock, we will be in contact about the missing item(s). This allows you to receive the rest of your order promptly without delay.